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You have a right to have your complaints heard and resolved in a timely manner.  You are encouraged to discuss any concerns about your treatment or experience with Grapevine Psychology directly with your therapist or the office manager, and you may also contact the practice owner, Dr. Kari Leavell, at DrLeavell@GrapevinePsych.com or 817-329-5041 x 101.   

If things are not worked out to your satisfaction, you may also file a complaint about your therapist with the mental health licensing board:

Texas Behavioral Health Executive Council  

1801 Congress Avenue, Suite 7.300  

Austin, TX  78701  

Telephone:  1-800-821-3205 

Link to Complaint Form: http://www.bhec.texas.gov/wp-content/uploads/2020/07/BHEC-Complaint-Form.pdf.

If you have a complaint concerning the HIPAA Privacy Regulations, you may contact the U. S. Department of Health and Human Services, Office for Civil Rights, at: OCRMail@hhs.gov.

If you believe that you have a Consumer Complaint regarding the privacy and security of your health information, you may contact the Texas Office of the Attorney General and file a consumer complaint by clicking this link:

https://www.texasattorneygeneral.gov/consumer-protection/health-care/patient-privacy